Rubicon Pizza

Reviews about Rubicon Pizza

• 1 / 5

  By Alicia Harnitz
  Imagine you are on a very expensive family vacation......which in Northstar is a given. You expect resort pricing on EVERYTHING and mediocre service. Nothing could be truer at Rubicon, expect beyond mediocre the service is just terrible. I have often gone in and wondered how any of them still work there, but never reviewed the place. I understand that this restaurant sees hundreds of people in a day; but at the very basic levels of customer service, they fail epically.
  I will not bring out the multiple times I have sat down at a table or at the bar and had to always for refills. Or after ordering remind the server I need my drink. I want to touch on the overall terrible experience that I had on the most basic of orders: the to-go order. Oh and the absolute lack of managerial tact exhibited by the MOD.
  Saturday, Christmas Eve, after a long day my husband and I decided to just order take out instead of cooking. I totally understand the plight of the resort worker, but the bottom line is that is your job and you should at least attempt.
  Upon arriving to the restaurant we went directly to the bar to pick up our order. Don't worry about the hostess at the front door, she won't greet you, she will just stand at the podium chatting with who I found later to be the manager.
  So then we stood awkwardly at the bar, three bartenders... maybe servers scurried around. No eye contact, no acknowledgment. The one lone gentleman at the bar, who I would assume was one of the employee's spouse, only because after one of the employees talked to him did they seem to realize we were there. We said we have a to-go, my husband asked ranch. The bartender gave them to us, then took a pen and the receipt and placed it on the bar. Now if I could paint how little effort she put in, the receipts were barely over the rim and we had to reach for them. No "have a nice night" no "do you need utensils?". I mean why would we want utensils, pasta is perfectly ok to eat with your fingers. Don't bother with a bag either.
  The bartending after dropping the receipt swiftly walked away as I even said "well there goes her tip".
  I was a little stunned, and watched her, Anna was the name on the receipt, go to the other end of the bar and start talking again to another employee.
  Straight up - I was pissed. I was so in awe of the blatant snub that I couldn't really formulate the words. I walked over and asked another server if we could get utensils, he stared blankly at me. He was obviously swamped and apparently words did not come out.
  Then Anna awoke at the sudden and asked "do you need silverware?" Yes I said, and maybe a bag?
  I really was so upset that I didn't want to take it out on her, but I went to the podium to get a comment card. I filled it out while the hostess and a gentleman continued to chatter. I gave it to them and said "I would like a manager to call me".
  To which the gentleman replied "I'm the manager"
  Verbatim I said "I understand you see hundreds of people in a day, but their is no excuse for the service. I have been coming her for over 6 years and this was by far the worst experience ever".
  I did not receive an apology or explanation, just another blank stare.
  I have no idea what good this rant will do, as I know that they will see droves of people regardless. There is no stop to the business available to them from the resort. The food is decent, and the person who answer the phones is always nice, but be prepared if you ever actually order food or dine in- you may need to light yourself on fire for them to actually see you as a customer that they provide a service to.
  But maybe, just maybe, the employees and the manager can take a basic component of their customer service job and actually provide customer service!!??? Maybe this review MIGHT help awareness that they get paid to work there, and if they don't like the service industry that they should find a new job.
  It was a great Christmas Eve, thanks Rubicon.
  December 02, 2016
• 5 / 5

  By Ray Ho
  Service is great, the rubicon pizza, salad and shrimp penne amaze us.
  September 03, 2016